Support

At Gold Treasure Casino we know questions don’t keep business hours. Our support team is available 24/7 to help with account access, purchases, Sweeps Coins (SC) and Gold Coins (GC), game rules, or anything else that slows your play. Whether you prefer a quick live chat, a direct phone call, or an email that documents the issue, you’ll find someone ready to assist around the clock.

Reach us the way that suits you

Live chat is built for instant answers and is the fastest option when minutes matter. If you prefer a written record, email us at support@miraclestud.io — perfect for detailed requests or attaching screenshots. For immediate, personal help, call +1 (310) 243-6866 and talk to an agent. We also support transaction-related questions for Bank Transfer, MasterCard, and Visa payments and can confirm currency details in USD.

Typical response times and what to expect

Live chat: most conversations are picked up within a few minutes so you can get back to playing. Phone: immediate connection or a short hold during peak times; agents will prioritize urgent transaction or account issues. Email: we usually reply within 24 hours; for complex investigations we’ll acknowledge receipt quickly and follow up with progress updates. If a situation needs specialist review — for example, redemption of Sweeps Coins or purchase verification — we’ll escalate it and keep you informed until it’s resolved.

Fast answers in the Help Center

Before contacting support, try our FAQs and Help Center for instant clarity on common topics: account creation and verification, how GC and SC work, bonus eligibility (including the no-deposit Welcome Bonus of 100,000 Gold Coins + 3 SC), daily bonus mechanics, and inactivity policies. The Help Center is organized to get you moving quickly, and if you still need human help you can open a ticket directly from the page or use our chat widget.

Practical, friendly help from knowledgeable agents

Our agents are trained on the sweepstakes model and our most-used games from providers like BGaming (Softswiss), Hacksaw Gaming, Pragmatic Play, and Relax Gaming. They’ll explain transaction histories, clarify promotional rules, and guide you through account settings with clear, patient steps. Expect straightforward answers and action plans — if a mistake happened, we’ll tell you what we’ll do and how long it should take.

When timing matters: promotions and urgent issues

If you’re trying to claim a limited-time promotion or need immediate help with a recent purchase, start a live chat or call right away. Time-sensitive promo credits and SC redemptions are handled with priority, and our agents will verify eligibility and next steps in minutes. For documentation-heavy disputes, email is best; send screenshots or receipts so we can fast-track the review.

We aim to make reaching us simple and reassuring. Whether it’s a quick question or a complex account matter, you’ll get clear guidance, regular updates, and respectful service until everything is settled.